Frequently Asked Questions

Find quick answers to common questions about our event equipment hire service

How do I place an order?

How far in advance will I need to order?

Is there a minimum order value?

Can I make changes to my order after it has been placed?

Is there a deadline for making changes to my order?

We can normally accommodate small changes to your order up to 48hrs before your scheduled delivery.

What happens if I need to cancel my order?

What should I do if I notice that an item is damaged or missing upon delivery?

What happens if an item gets damaged during my event?

What should I do if I lose an item?

Do I need to wash up crockery, glassware, cutlery and other items at the end of my event?

How, and when, do I make payment?

What payment methods do you accept?

Are there any additional fees that I should be aware of?

I am looking for a specific product which isn't showing in your range. Can you source this for me?

Are powered items PAT tested?

Do your powered items come with an operating guide?